Return & Refund Policy

At Perfume Depot, customer satisfaction is important to us. We understand that customers may occasionally need assistance with an order, and our goal is to handle eligible returns fairly and transparently.

Because fragrances are personal-use products, product integrity and hygiene considerations apply.

✅ Return Eligibility

We accept eligible returns within 30 days of delivery, provided the following conditions are met:

  • The fragrance is unopened and unused
  • The original seal is intact
  • The product is in its original packaging
  • The item is in resalable condition
  • All included accessories are returned
  • Proof of purchase is provided

⚠️ Important Notice

For hygiene and product integrity reasons:

  • Opened perfumes generally cannot be returned
  • Used fragrances are not eligible for return
  • Broken or tampered seals may make an item ineligible
  • Products without original packaging may not be accepted

Opened products may be considered for a return or refund if they arrive:

  • Damaged
  • Defective
  • Incorrect

📦 How to Start a Return

1. Contact Us

Contact our support team with:

  • Order number
  • Product name
  • Reason for return

2. Receive Instructions

Our team will review your request and provide return instructions if the order qualifies.

3. Ship the Product

Carefully package the fragrance to prevent damage during transportation and return it according to the instructions provided.

Unauthorized returns may not be accepted.

🚚 Return Shipping Costs

If the return is due to an error on our part, such as:

  • Wrong product shipped
  • Damaged product received
  • Defective product received

we may cover or reimburse eligible return shipping costs.

For other approved returns, the customer may be responsible for return shipping.

💰 Refunds

After the returned product is received and inspected, approved refunds are generally processed within 5–7 business days.

Refunds are issued to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

🔁 Exchanges

Perfume Depot does not currently guarantee direct exchanges.

If you want a different fragrance, you may:

  1. Return the eligible original product
  2. Receive your applicable refund
  3. Place a new order for the preferred fragrance

🚫 Order Cancellations

Before Shipment

Orders may be canceled if the cancellation request is received before the order is shipped.

After Shipment

Once an order has shipped, cancellation may no longer be possible. An eligible return may be requested after delivery.

💥 Damaged, Defective, or Incorrect Orders

If your fragrance arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Description of the issue

We may request additional information to evaluate the issue.

After review, an eligible resolution may include:

  • Replacement
  • Refund
  • Other appropriate resolution

📬 Contact Us

📧 Email: help.purfemedepot@outlook.com

📍 Address: 6118 E Little Hope Pl, Cave Creek, AZ 85331