FAQs

1. What does Perfume Depot sell?

Perfume Depot specializes in designer and luxury fragrances, including fragrances for men, women, and unisex preferences.

Our collection may include Eau de Parfum, Eau de Toilette, and other fragrance formats.

2. Are your fragrances new?

Product condition is stated in the individual product listing. Customers should review the product description and packaging information before placing an order.

3. Do you sell fragrances for men and women?

Yes. Our collection may include fragrances marketed for men, women, and unisex wear.

4. How long does shipping take?

Orders are generally processed within 1–3 business days.

Standard shipping generally takes 3–7 business days after shipment.

Expedited shipping may take 1–3 business days when available.

5. Do you provide tracking?

Yes. Tracking information is provided after the order has shipped.

Please allow up to 24–48 hours for tracking information to update.

6. Do you ship within the United States?

Yes. Perfume Depot currently ships within the United States.

Certain fragrance shipments may be subject to carrier restrictions depending on destination and shipping method.

7. Can I cancel my order?

Orders may be canceled if the request is received before shipment.

Once an order has shipped, cancellation may no longer be possible. An eligible return may be requested after delivery.

8. What is your return policy?

Eligible unopened and unused fragrances may generally be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

9. Can I return an opened perfume?

Opened or used perfumes generally cannot be returned because of hygiene and product-integrity considerations.

Exceptions may apply when the product arrives damaged, defective, or incorrect.

10. What if my fragrance arrives damaged?

Contact us with your order number and clear photos of the product and packaging.

We will review the issue and determine the appropriate resolution.

11. What if I receive the wrong fragrance?

Contact our support team with your order number and photos of the product received.

We will review the issue and provide the appropriate next steps.

12. How much does shipping cost?

Shipping costs are calculated at checkout based on the delivery location and available shipping method.

13. How can I contact Perfume Depot?

You can contact us regarding products, orders, shipping, returns, or refunds:

📧 Email: help.purfemedepot@outlook.com

📍 Address: 6118 E Little Hope Pl, Cave Creek, AZ 85331